DE HAAN, J. A.; SACRISTÁN-DÍAZ, M. Measuring performance at the supply chain level: the role of the chain director. WPOM-Working Papers on Operations Management, [S. l.], v. 7, n. 1, p. 1–21, 2016. DOI: 10.4995/wpom.v7i1.5380. Disponível em: http://ojs.upv.es/index.php/WPOM/article/view/5380. Acesso em: 6 dec. 2022.