MARIN-GARCIA, J. A.; GARCIA-SABATER, J. J.; MAHEUT, J. Protocol: action planning for action research about kaizen in public organizations. The case of higher education. WPOM-Working Papers on Operations Management, [S. l.], v. 9, n. 1, p. 1–13, 2018. DOI: 10.4995/wpom.v9i1.8990. Disponível em: http://ojs.upv.es/index.php/WPOM/article/view/8990. Acesso em: 3 feb. 2023.