Total Quality Management implementation in Greek businesses: Comparative assessment 2009-2013


  • Martha Vranaki Democritus University of Thrace
  • Stergios Vranakis Democritus University of Thrace
  • Lazaros Sarigiannidis Technological Educational Institute of Kavala



Quality, Total Quality Management, Business Performance, Management Leadership, Supplier Management, Customer Focus


The competition in the Greek manufacturing sector has become very intense and the need for businesses to survive, under these very difficult conditions, forces them to find new ways to increase their profits, but also to attract new customers and to retain old.  A necessary condition for long-term business survival is to maintain a high product quality level. The implementation of Total Quality Management (TQM) approach is a key factor to achieve this goal.The main objective of this research is to identify the current situation as far as the implementation of TQM by Greek manufacturing firms, and finally to compare the results between the current research and the previous research of 2009 (Vranaki et al., 2010). The research model that has been developed incorporates nine factors which are found in literature to influence Total Quality Management. A structured questionnaire has been developed and distributed to executives of 61 companies. Descriptive statistics as well as Structure Equation Modeling (SEM) techniques were used to analyze the data.


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Author Biographies

Martha Vranaki, Democritus University of Thrace

School of Engineering, Department of Production and Management Engineering, Xanthi, Greece

Stergios Vranakis, Democritus University of Thrace

School of Engineering, Department of Production and Management Engineering, Xanthi, Greece

Lazaros Sarigiannidis, Technological Educational Institute of Kavala

School of Business and Economics, Department of Business Administration, Kavala, Greece


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How to Cite

Vranaki, M., Vranakis, S., & Sarigiannidis, L. (2015). Total Quality Management implementation in Greek businesses: Comparative assessment 2009-2013. International Journal of Production Management and Engineering, 3(2), 87–95.