Protocol: action planning for action research about kaizen in public organizations. The case of higher education




Protocol, Action-research, kaizen, continuous improvement, higher education, process improvement, public services


In this protocol we complete the first three stages of action research to analyze possibilities for continuous improvement of processes in public universities. We define the problem or area of improvement in the organization; we identify the relevance of the topic to generate an academic contribution and propose an action plan or work protocol. Although we have focused on a public higher education organization, this protocol can be applicable without requiring too many adaptations, to any public service (at least in the Spanish context).


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Author Biographies

Juan A. Marin-Garcia, Universitat Politècnica de València

ROGLE - Departamento de Organización de Empresas

ResearcherID A-4069-2011

Scopus Author ID 14024595300

Julio J. Garcia-Sabater, Universitat Politècnica de València

ROGLE - Departamento de Organización de Empresas

Julien Maheut, Universitat Politècnica de València

ROGLE - Departamento de Organización de Empresas

Scopus Author ID: 35189368300
ResearcherID: H-6800-2012


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How to Cite

Marin-Garcia, J. A., Garcia-Sabater, J. J., & Maheut, J. (2018). Protocol: action planning for action research about kaizen in public organizations. The case of higher education. WPOM-Working Papers on Operations Management, 9(1), 1–13.




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