Application of a affinity diagram to improve the technological services of the Universidad Politécnica de Valencia
DOI:
https://doi.org/10.4995/wpom.v3i1.969Keywords:
affinity diagram, concept mappingAbstract
Affinity diagram techniques are used to discern the key points of an organization or key factors that will lead to an improvement in competitive advantages. In this paper we do a first approximation to identify which services offered by the Universidad Politécnica de Valencia could be improved with the use of new technologies.
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