Application of a affinity diagram to improve the technological services of the Universidad Politécnica de Valencia

Authors

  • Carlos Pons-Morera Universitat Politècnica de València
  • Lourdes Canós-Darós Universitat Politècnica de València
  • Ignacio Gil-Pechuán Universitat Politècnica de València

DOI:

https://doi.org/10.4995/wpom.v3i1.969

Keywords:

affinity diagram, concept mapping

Abstract

Affinity diagram techniques are used to discern the key points of an organization or key factors that will lead to an improvement in competitive advantages. In this paper we do a first approximation to identify which services offered by the Universidad Politécnica de Valencia could be improved with the use of new technologies.

 

Downloads

Download data is not yet available.

Author Biographies

Carlos Pons-Morera, Universitat Politècnica de València

IGIC. DOE. Profesor Asociado. Campus Gandia.

Lourdes Canós-Darós, Universitat Politècnica de València

ROGLE. DOE. Contratado Doctor

Ignacio Gil-Pechuán, Universitat Politècnica de València

DOE. Titular de Universidad.

References

Anderberg, M.R. (1973). Cluster analysis for applications. New York, Academic Press.

Bigné, J.E.; Aldás, J.; Küster, I.; Vila, N (2002): Estableciendo los determinantes de la fidelidad del cliente: Un estudio basado en técnicas cualitativas. Investigación y Marketing, Vol. 77, pp. 58-62.

Burke, J.G.; O'Campo, P.; Peak, G.L.; Gielen, A.C.; McDonnell, K.A.; Trochim, W.M.K. (2005). An introduction to concept mapping as a participatory public health research method. Qualitative Health Research Vol.15, No.10, pp. 1392-1410.

Denzin, N.K.; Lincoln, Y.S. (1998): The Landscape of Qualitative Research: Theories and Issues. California: Sage Publications, Inc.

Deshpandé, R. (1983): Paradigms Lost: On Theory and Method in Research in Marketing. Journal of Marketing. Vol. 47, pp. 101-112.

Dey, I. (1993). Qualitative Data Analysis: A User-Friendly Guide for Social Scientists. London: Routledge.

Everitt, B. (1980). Cluster analysis. New York, NY, Halsted Press, a Division of John Wiley and Sons.

Fernández, O. (1991). El análisis de Cluster: Aplicación, interpretación y validación. Papers, 1991. Vol. 37, pp. 65-76.

Khattri, N.; Miles, G.L. (1994). Cognitive mapping: A review and working guide. Sparkhill, NY: Center for Policy Research.

Kirk, J.; Miller, M.L. (1986): Reliability and Validity in Qualitative Research. California: Sage Publications University Paper.

Miquel, S.; Bigné, E.; Lévy, J-P; Cuenca, A.C.; Miquel, M.J. (1997): Investigación de Mercados. Madrid: McGraw-Hill.

Nabitz, U.; Severens, P.; Brink, W.V.D.; Jansen, P. (2007). Improving the EFQM Model: An empirical study on model development and theory building using concept mapping. Total Quality Management Vol. 12, No.1, pp. 69-81.

Reichardt, C.S.; Cook, T.D. (1979): Beyond Qualitative versus Quantitative Methods. En Cook, T.D. y Reichardt, C.S.(eds.). Qualitative and Quantitative Methods in Evaluation Research. California: Sage.

Rosas, S. R. (2005). Concept Mapping as a Technique for Program Theory Development: An Illustration Using Family Support Programs. American Journal of Evaluation Vol. 26, No.3, pp. 389-401.

Rosas, S.R.; Camphausen, L.C. (2007). The use of concept mapping for scale development and validation in evaluation. Evaluation and program planning, Vol. 30, pp.125-135.

Simpson, B. (1994). How Do Women Scientists Perceive Their Own Career Development?. International Journal of Career Management. Vol. 6, No. 1, pp. 19-27.

Toral, S.L.; Barrero, F; Martínez, M.R.; Gallardo, S.; Cortés, F.J. (2006). Determinación de las variables de diseño en el desarrollo de una herramienta de elearning. Pixel-Bit, revista de medios y educación, Vol. 27, pp. 99-113.

Trochim, W.M.K. (1989). An Introduction to Concept Mapping for Planning and Evaluation. Evaluation and program planning. Pergamon Press plc. Vol. 12, No. 1, pp. 1-16.

Trochim, W.M.K.; Linton R. (1986). Conceptualization for planning and evaluation. Evaluation and program planning Vol.9, No. 4, pp. 289-308.

Trochim, W.M.K. (1993). The Reliability of Concept Mapping En actas de la Annual Conference of the American Evaluation Association, Dallas, Texas.

Downloads

Published

2012-06-23

How to Cite

Pons-Morera, C., Canós-Darós, L., & Gil-Pechuán, I. (2012). Application of a affinity diagram to improve the technological services of the Universidad Politécnica de Valencia. WPOM-Working Papers on Operations Management, 3(1), 46–60. https://doi.org/10.4995/wpom.v3i1.969

Issue

Section

Research Articles